All claims for damage or shortage must be reported within 5 business days after delivery of shipment.
All freight claims must be filed with the shipping carrier. UPS requires you keep any damaged shipping material for 5 business days.
Drop shipments are subject to a $8.00 service charge.
Shipments sent by UPS Ground & Standard services are not guaranteed. The estimated date provided by the website should only be used as an approximate date of arrival for the ground and standard service types as this date may not reflect the actual delivery date. Dacasso will not be liable for any shipments that did not arrive in a timely manner when a ground or standard service type was selected. Should a guaranteed service be required please contact customer service for options.
All orders are considered firm and can be cancelled only at the Discretion of Dacasso. Orders for custom products cannot be cancelled. Once the ordered item has been imprinted or decorated the order cannot be cancelled. To cancel an order a written request must be email or faxed to Dacasso. Upon approval of the cancellation request, Dacasso will email a confirmation of the cancellation. All cancelled orders are subject to a 15% restocking fee plus charges will be billed for any materials already completed.
Terms are Net 20 days for established accounts.
A finance charge of 1.5% (18% per annum) will be applied to all overdue accounts.
Memo-billed shipments must be returned for credit or the invoice paid within 30 days.
Unused credits expire after six months.
Guarantee & Returns
At Dacasso limited, we stand behind our products 100%. If for any reason your customers are disatisfied, simply call us to obtain a Return Authorization Number.
Proof of sale and a letter from the customer stating the reason for dissatisfaction is required
for all Satisfaction Guarantee returns and must be recieved within 30 days of purchase or 15% restocking fee will apply.
All other returns are subject to a 15% restocking fee.
All returns must be in new condition and unused condition to receive a refund.
Dacasso cannot be held liable for any damage that occurs during return shipping.
Imprinted or custom items ( any item that is made to order) are non-refundable.
All prices,effective 6/1/2006, are FOB our Gainesville, Florida warehouse.
Prices subject to change without notice.
One Year Warranty
Dacasso Ltd. ("Dacasso") warrants that Dacasso(R) brand products are free from defects in materials or workmanship. Dacasso(R) will repair or replace with comparable products, at its option and free of charge, any product, part, or component which fails under normal use as a result of such defect. This warranty applies for one year from the date of sale, and is valid only for the original purchaser with proof of purchase.
This warranty does not apply to product failure resulting from:
-Normal wear and tear
-Failure to apply, install, or maintain products according to published Dacasso(R) instructions and guidelines
-Abuse, misuse, or accident
-Alteration or modification of the product
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Dacasso(R) SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCTS DEFECT.